We’re pleased to offer FREE UK standard delivery on all orders.

Our standard delivery service is Royal Mail 2nd Class. Please allow time for your order to be carefully made and personalised before dispatch. Our current processing times will be shown on the individual product page.

Once dispatched, Royal Mail 2nd Class typically aims to deliver within 2–3 working days, however this is not a guaranteed delivery timeframe.

Need it sooner?

You can upgrade your delivery at checkout to Royal Mail Tracked 24 for an additional charge. Royal Mail aims to deliver Tracked 24 parcels the next working day after dispatch, although this is not a guaranteed next-day service.

Please note that upgrading your delivery method does not reduce the time required for us to make and personalise your order.

As our products are made to order and personalised especially for you, we are unable to accept returns, exchanges or cancellations for change of mind once production has begun.

Please carefully check all names, dates, wording, colours and other personalisation details before placing your order. We cannot be responsible for errors in information supplied by the customer.

We want your order to arrive exactly as it should. If your item arrives damaged, faulty, or we have made an error with your order, please contact us as soon as possible at hello@theluxestationerycompany.co.uk, including your order number and photographs of the issue.

Where appropriate, we will arrange a replacement or refund in accordance with your statutory rights.