Shipping policy

Shipping Policy

Processing Times
All personalised and made-to-order products are created especially for you. Current estimated processing times are shown on the relevant product page.

Processing times refer to the time required to create and prepare your order and do not include delivery time.

If your order contains multiple products, they may be dispatched together once all items are ready.

UK Standard Delivery – FREE
We offer free standard UK delivery on orders placed through the Luxe Stationery website.

Orders using our free standard delivery service are sent via Royal Mail 2nd Class.

Delivery times are estimates and begin once your order has been dispatched.

Tracked Delivery Upgrade
You can upgrade your delivery at checkout to Royal Mail Tracked 24 for £4.99.

Please note that upgrading your delivery method speeds up the delivery service after dispatch but does not reduce the production time required to create personalised or made-to-order products.

Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing your purchase. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to amend the delivery address.

Delayed or Missing Orders
Occasionally, deliveries may experience delays outside of our control.

If your order has not arrived within the expected timeframe, please contact us and we will be happy to help.

Where applicable, we may need to allow the delivery provider's required timeframe before an order can be considered lost.

Damaged Orders
If your order arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the packaging and damaged item where possible.

Please see our Return and Refund Policy for further information.

International Delivery
International delivery availability and charges, where offered, will be displayed at checkout. Customers are responsible for providing accurate delivery information and for any applicable customs charges, duties or taxes unless otherwise stated.

Questions About Delivery
If you have any questions about your order or delivery, please contact Luxe Stationery using the contact details provided on our website.